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Terms and Conditions

Membership is free and voluntary.
Individuals must be at least 18 years old to participate and their identity must be proven to the satisfaction of Metropolitan Gaming to obtain a Player Rewards card.
The benefits of the Player Rewards loyalty programme are intended for the use of the individual listed on the account.
A Player Rewards card may be used to track the play and accumulate Reward Points by the participant on their account only. It is against programme rules for a participant to accrue Reward Points by distributing his / her card to, or sharing his / her card with, other players.
Metropolitan Gaming and its agents, subsidiaries, and parent companies are not responsible for lost or stolen cards, including any resulting misuse.
Reward Points can be earned and redeemed at any participating Metropolitan Gaming property, subject only to any Metropolitan Gaming casino's membership requirements. Playboy Club London is not a participating Metropolitan Gaming property.
Reward Points are earned on food and drink purchases and for all tracked slot and electronic gaming play. Where applicable, Reward Points may be earned for all tracked table play. Reward Points will not be earned on promotional electronic tickets, promotional table vouchers or promotional gaming chips.
It is the responsibility of the participant to ensure his/her Player Rewards card is inserted properly in the machine when playing slots or electronic roulette. Where applicable, it is the responsibility of the participant to ensure that a dealer is aware of their play when playing tables or any other games.
All Reward Point earnings are subject to review and verification.
Reward Points remain valid providing the participant visits a Mtroppolitan Gaming property and uses their Player Rewards card at least once every six months; otherwise the entire Reward Point account balance will expire.
Where table tracking is applicable, Metropolitan Gaming uses reasonable efforts to track a participant's play; however, as a condition of receiving Reward Points for table games play, or other non-electronic games, participants agree that such Reward Points are granted based on the personal observation of Metropolitan Gaming employees, which may be subject to error. The determination of Metropolitan Gaming shall be final with respect to any discrepancies.
Management reserves the right to adjust account status due to computer error, machine malfunction, operator error, fraud or other misuse of the Player Rewards card and at management discretion.
Reward Points are redeemable for gaming play (minimum 500 Reward Points), food and drink at participating Metropolitan Gaming bars and restaurants, as well as items from the merchandise catalogue or rewards menu. Reward Points have no cash value. They may be rounded up to the nearest £1 when being redeemed for food, drink or other retail items on a Metropolitan Gaming property.
All redemptions are final unless otherwise allowed at the sole discretion of Metropolitan Gaming.
A participant's identity must be verified to the satisfaction of Metropolitan Gaming in order to redeem Reward Points.
Metropolitan Gaming may engage in strategic relationships and/or promotions, which may result in the earning of Bonus Reward Points that are deposited into a participant’s account.
Tier Credits are calculated from gaming Reward Points, Reward Points earned on food and beverage purchases and any Reward Point adjustments. Promotional bonus points and points earned on Poker Cash Games are not included.
Players are eligible to join the following loyalty programme tiers if they earn the appropriate number of Tier Credits in a calendar year: Platinum 15,000 Tier Credits and Diamond 30,000 Tier Credits.
Player Rewards card holders accept and agree to be bound by the following rules:
1. To redeem tier benefits, all card holders must be contactable either by telephone, email, SMS or mail. Uncontactable players are NOT eligible for tier benefits
2. All tier benefits and rewards are subject to availability
3. Metropolitan Gaming reserves the right to modify or cancel these rules or any tier benefit or reward at any time for any reason
4. Metropolitan Gaming reserves the right to upgrade and downgrade Player Rewards accounts
5. Unless otherwise varied by notice given by Metropolitan Gaming, Player Rewards earning period is from 1 January to 31 December in any one year and Player Rewards redemption period is from 1 February (of that same year) to 31 January (of the year thereafter)
Seven Stars is a separate scheme, membership to which is strictly by invitation only and issued solely at the discretion of Metropolitan Gaming. That scheme has different terms and conditions which are provided at the point of invitation. Seven Stars US cards will be recognised and tier matched in the UK to utilise a 25% F&B discount, access to Playboy Club London and to earn and redeem Reward Credits, but no other UK benefits apply and provision of the card does not entitle the card holder to any personalised benefits available within the UK specific invitation only Seven Stars membership scheme.
Platinum and Diamond tier benefits are subject to separate rules, by which the respective card holders agree to be bound, and these rules are available to those card holders online and upon request.
In the event of death of a Player Rewards card holder, this will result in the immediate cancellation of that person’s Player Rewards membership and forfeiture of any available Reward Points balance.
Player Rewards cards are non-transferable, the property of Metropolitan Gaming and must be returned upon request of Metropolitan Gaming. Reward Points earnings are non-transferable including upon death or divorce.
All decisions regarding the interpretation of rules, eligibility, etc. for this programme lie solely with Metropolitan Gaming whose decisions are final.
Metropolitan Gaming reserves the right to modify or cancel this loyalty programme at any time, for any reason, provided that in the case of a modification, such modification shall not, as of the date of it taking effect , materially alter or change any participant's reward(s) already earned but not yet redeemed. In the case of cancellation of this loyalty programme, any participant's reward(s) already earned but not yet redeemed shall automatically be cancelled forthwith upon the cancellation taking effect without any recourse available to the participant. Notice will be given in advance of any such modification or cancellation.
Metropolitan Gaming reserves the right to revoke or deny application for membership if the individual holder of or, (as the case may be), applicant for a Player Rewards card has not complied with the loyalty programme in any manner inclusive of non-compliance with the Terms & Conditions and/or misuse of the Player Rewards card. Any fraudulent usage of the card may result in the immediate loss of Player Rewards membership and all privileges will be revoked.
Individuals who are excluded from casino facilities by their own request or through SENSE or those excluded at the sole discretion of Metropolitan Gaming are not eligible to participate in the Player Rewards loyalty programme. Forthwith upon any such situation occurring, any existing Player Rewards account and its Reward Points balance will be cancelled and forfeit accordingly.
Any Player Rewards card holder is entitled to request their removal from the said programme at any time. Metropolitan Gaming agrees to comply promptly with any such request, in which case the said card holder’s Player Rewards account and their eligibility to participate in the Player Rewards loyalty programme will be cancelled and forfeit accordingly.
In the event of there being outstanding monies owed to any Metropolitan Gaming property, the Player Rewards benefits may be suspended pending payment in full of the outstanding debt.
By participating in this loyalty programme, participants agree to these Terms and Conditions.
In the event of any one or more Metropolitan Gaming casino closures, card holders’ Reward Points, Tier Points and applicable tier benefits remain valid at other Player Rewards casinos.
In the course of providing customers with services, Metropolitan Gaming collects certain personal information about customers that may be considered private or confidential. The policies of data collection and usage are defined in our privacy policy and this can be found online at www.caesars.co.uk/privacy-policy or at casino Reception.
Should a customer have any complaint or dispute about any gambling related decision, the management of the Metropolitan Gaming property will do their best to try and resolve the matter at the time. Should a customer have a complaint about the loyalty programme terms and conditions and their application, they should in the first instance, view our Complaints procedure at www.caesars.co.uk/contact-us/complaints-new
These terms and conditions and any dispute arising out of or in connection with them shall be governed by and construed in accordance with English law. Each participant in the Player Rewards loyalty programme agrees that:
1. they irrevocably submit to the jurisdiction of the Courts of England and Wales in respect of any such dispute and
2. they may not bring proceedings in respect of any such dispute in any jurisdiction other than England and Wales
Void where prohibited or restricted by law.

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Your questions answered

If you’re a first time visitor to The Sportsman we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.

Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please contact us and we will do our best to help.

Visiting for the First Time

DO I HAVE TO BE A MEMBER TO COME TO THE CASINO?

No, you don’t need to be a member to enjoy what the casino has to offer. And entry to the casino is free.

HOW OLD DO I HAVE TO BE TO ENTER THE CASINO?

You must be 18 years of age or over to come to The Sportsman. This applies to all our facilities, including the restaurant. You will be asked to produce ID if you’re lucky enough to look 21 or under.

DO I NEED ID?

As we just mentioned, if you’re lucky enough to look 21 or under, undertaking cash transactions of £1,500 or more or signing up to our Player Rewards programme for the first time you’ll need to show a driving licence photo card or passport as ID.

WHAT’S THE DRESS CODE?

We want you to feel comfortable and ready to enjoy your visit to The Sportsman so we recommend a smart casual dress code.

DO I HAVE TO WEAR A JACKET?

Jackets are not required. Jeans and trainers are fine as long as they look neat and presentable.

Car Parking and Access

DO YOU HAVE CAR PARKING FACILITIES?

Yes, we are adjacent to an APCOA car park and reduced rates are available to members.

DO YOU HAVE WHEELCHAIR ACCESS TO THE CASINO?

Yes, our casino has wheelchair access and disabled toilets.

DO YOU HAVE A DISABLED ACCESS GUIDE TO THE CASINO?

Yes, you can view our Disabled Access Guide at the following link.

For any specific assistance, please call us on 0207 414 0061 so we can discuss how to best support your needs.

Opening Hours

WHAT ARE YOUR OPENING HOURS?

We are now open from 12 noon until 6am daily.

Gaming

WHAT GAMING FACILITIES DO YOU HAVE?

The main gaming floor has 17 gaming tables, which include Blackjack, Three Card Poker, Punto Banco, Pai Gow and American Roulette. There are 20 state-of-the-art electronic gaming machines and 20 for Electronic Roulette.

IF I DON'T WANT TO GAME, WHAT ELSE CAN I DO?

We have a fantastic, award-winning, restaurant offering various menus. The Casino Bar and Restaurant Bar are fully stocked with wines, beers and spirits plus an extensive cocktail menu.

Loyalty Programme

I’VE HEARD PLAYER REWARDS MENTIONED. WHAT ARE THEY?

Player Rewards is the our loyalty programme. Once signed up, you will earn Reward Credits every time you play, eat or drink at one of our venues and you will receive 10% off when buying food and drinks at the bar. The more you earn, the greater your Tier status and benefits, and you’ll get more return on your play than with any other casino group.

DOES IT COST ANYTHING TO JOIN PLAYER REWARDS?

No, signing up to Player Rewards is free. Registration is quick and easy.

I HAVE NOT VISITED THE CASINO FOR A WHILE. IS MY PLAYER REWARDS CARD STILL VALID?

Your V Rewards card will remain valid. However you need to have visited a casino within the last six months to keep your Reward Credits balance. Otherwise your balance expires.

I’VE LOST MY PLAYER REWARDS CARD. CAN I STILL ENTER THE CASINO?

Yes, you can still come in to the casino. Make sure you pick up a replacement card from Reception desk on your way in.

WHAT DOES MY PLAYER REWARDS CARD ENTITLE ME TO?

Every time you play Slots, Electronic games and table games you earn Reward Credits. These can be used for food, drinks and merchandise within the casino. To see all the rewards on offer at each casino, check out our Player Rewards section. You can also browse our Rewards catalogue in Reception at The Sportsman.

DO YOU REQUIRE ANY OTHER INFORMATION?

If you provide us with your email address and mobile number, we’ll keep you up to date with all our great e-offers and SMS-specials.

Contact Details

I WANT SOME MORE INFORMATION, WHO DO I NEED TO SPEAK TO?

You can contact the team that you would like to speak to by filling in our enquiry form or calling us on the number below.

Or you can write to us at:

The Sportsman Casino
16 Old Quebec St
Marylebone
London
W1H 7AF

Events

CAN I BRING A PARTY TO THE CASINO AND HAVE GAMING LESSONS INCLUDED?

Yes, we can give gaming tuition to your party. Please contact our events team through the enquiry form or number below.

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We are committed to creating a culture of Safer Gambling within our casinos. We have appointed Safer Gambling Ambassadors across all our sites, in order to protect young and vulnerable people from being exploited by gambling, prevent underage gambling and increase support for the treatment of gambling harm.

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