Welcome to The Met Card, the casino industry's most popular loyalty programme!
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VIP Services We have to ask.
If you’re a first time visitor to The Sportsman we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.
Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please contact us and we will do our best to help.
No, you don’t need to be a member to enjoy what the casino has to offer. And entry to the casino is free.
You must be 18 years of age or over to come to The Sportsman. This applies to all our facilities, including the restaurant. You will be asked to produce ID if you’re lucky enough to look 21 or under.
As we just mentioned, if you’re lucky enough to look 21 or under, undertaking cash transactions of £1,500 or more or signing up to our Met Card programme for the first time you’ll need to show a driving licence photo card or passport as ID.
We want you to feel comfortable and ready to enjoy your visit to The Sportsman so we recommend a smart casual dress code.
Jackets are not required. Jeans and trainers are fine as long as they look neat and presentable.
Yes, we are adjacent to an APCOA car park and reduced rates are available to members.
Yes, our casino has wheelchair access and disabled toilets.
Yes, you can view our Disabled Access Guide at the following link.
For any specific assistance, please call us
on 020 7414 0061 so we can discuss
how to best support your needs.
We are now open from 12 noon until 6am daily.
The main gaming floor has 17 gaming tables, which include Blackjack, Three Card Poker, Punto Banco, Pai Gow and American Roulette. There are 20 state-of-the-art electronic gaming machines and 20 for Electronic Roulette.
We have a fantastic, award-winning, restaurant offering various menus. The Casino Bar and Restaurant Bar are fully stocked with wines, beers and spirits plus an extensive cocktail menu.
The Met Card is our loyalty programme. Once signed up, you will earn Rewards Points every time you play, eat or drink at one of our venues and you will receive 10% off when buying food and drinks at the bar. The more you earn, the greater your Tier status and benefits, and you’ll get more return on your play than with any other casino group.
No, signing up to The Met Card is free. Registration is quick and easy.
Your Met Card will remain valid. However, you need to have visited a casino within the last six months to keep your Rewards Points balance. Otherwise, your balance expires.
Yes, you can still come into the casino. Make sure you pick up a replacement card from the Reception desk on your way in.
Every time you play Slots, Electronic games and table games you earn Rewards Points. These can be used for food, drinks and merchandise within the casino. To see all the rewards on offer at each casino, check out our Met Card section. You can also browse our Rewards catalogue in Reception at The Sportsman.
If you provide us with your email address and mobile number, we’ll keep you up to date with all our great e-offers and SMS-specials.
We are committed to creating a culture of Safer Gambling within our casinos. We have appointed Safer Gambling Ambassadors across all our sites, in order to protect young and vulnerable people from being exploited by gambling, prevent underage gambling and increase support for the treatment of gambling harm.
