Both cards in your hand have a points value as follows: Ace is counted 1, number cards up to 9 are counted at face value and 10 and picture cards are counted 0. The points on the two cards are added together. If the total goes over 10, then you ignore the first 10 points and only include the remaining points. The nearest to 9 will be declared the winning hand.
For example, if your two cards are an 8 and 7, then this gives you a total of 15. By ignoring the first 10 points, your hand achieves a score of 5. The scores will always range from 0 to 9 and you cannot bust.
Winning bets for the Bank pay 19 to 20 (or even money less a 5% commission), winning bets on the Player pay 1 to 1, winning bets on any tie pay 9 to 1. On the individual egalites (ties) these vary. In the event of an egalite, Banker and Player bets are a stand-off.
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If these fixes above don’t help contact Customer Support.